Frequently Asked Questions
About oojl

The minimum deposit at oojl is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by oojl, though your bank or e-wallet provider may impose their own daily transaction caps.

GCash and PayMaya deposits are processed instantly — your oojl balance updates in real time. Bank transfers (BPI, BDO, Metrobank) may take between 15 minutes and 2 hours depending on the bank's processing schedule. Visa and Mastercard deposits are typically processed within a few minutes. If your deposit hasn't appeared after 2 hours, contact oojl support with your transaction reference number.

oojl does not charge any fees on deposits. However, your payment provider (GCash, your bank, or card issuer) may apply their own transaction fees or foreign exchange charges. We recommend checking with your provider before making a deposit if you're unsure about potential charges on their end.

oojl processes withdrawal requests within 1–3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within the hour. Bank transfers to BPI, BDO, and Metrobank may take up to 1 business day depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount at oojl is ₱200. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification checks as part of oojl's AML compliance procedures. If your withdrawal is flagged for review, our team will contact you directly.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus wagering requirement that hasn't been met yet, a mismatch between your deposit and withdrawal method, or a routine compliance review. If your withdrawal has been pending for more than 24 hours, contact oojl's 24/7 live support team with your transaction ID and they'll investigate right away.

Yes. All games on oojl use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. The RTP (Return to Player) percentage for each slot and table game is displayed in the game's information panel so you always know what to expect before you play.

Absolutely. oojl is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile interface is responsive and touch-friendly, so whether you're playing slots on your commute from Quezon City or catching a bingo round in Davao, the experience is smooth and seamless.

Single Deck Blackjack is a version of blackjack played with just one standard 52-card deck instead of the usual six or eight decks. This significantly lowers the house edge — often to below 0.5% with optimal basic strategy — making it one of the best-value table games available at oojl. It's popular among Filipino players who prefer a more strategic, skill-based game where card counting and probability play a bigger role.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

If you have a valid oojl promo code, log in to your account and go to the Cashier or Promotions section. There will be a field to enter your promo code before or during your deposit. Make sure to enter the code exactly as provided — promo codes are case-sensitive. Once applied, the bonus will be credited to your account automatically after your qualifying deposit is confirmed.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Your real money balance and bonus balance are kept separate in your oojl account. You can always withdraw your real money balance at any time, regardless of whether you have an active bonus. If you choose to forfeit a bonus before completing the wagering requirement, contact support to have it removed from your account.

Self-exclusion is a tool that allows you to voluntarily lock your oojl account for a set period — 6 months, 1 year, 3 years, or permanently. Once activated, you will not be able to log in, deposit, or play until the exclusion period ends. You can still withdraw any remaining balance after activating self-exclusion. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion. If you need help, contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) maintains responsible gaming resources and a national self-exclusion registry for players in the Philippines. oojl's own responsible gaming support team is also available 24/7 via live chat. You can also visit our dedicated Responsible Gaming page for a full list of tools and resources.

Yes. oojl offers a cooling-off period feature that lets you temporarily suspend your account for 24 hours, 7 days, or 30 days without committing to a full self-exclusion. During a cooling-off period, you cannot deposit or play, but you can still withdraw your balance. This is a great option if you feel you need a short break to reassess your gaming habits. Find this option under Account Settings > Responsible Gaming > Cooling-Off Period.